Frequently asked questions (FAQ)

Where is your shop located?

Due to restructuring, we have recently ceased our operations of all physical stores in Australia hence you are unable to get a response via phone calls or the old customer service emails. We will still be operating our online store, https://au.mbt.com/ but all order fulfillment and operations will be done out of Singapore. Delivery from Singapore to Australia will still be borne by us.

Can I use my previous store credit?

Sure! If you still have remaining store credits, we would require you to produce the relevant documentation in order for you to claim them online. Just write in to http://au.mbt.com/contact

Why can’t I find my size in the product listing?

If you are unable to find your desired size in the product listing, you may drop a note. We will let you know once there is a restock in the shop so you can make your purchase!

My shoes disintegrate even though I didn’t wear it much

Due to the nature of the materials used, we encourage regularly usage. Storing the shoes for a long time without any usage or exposure might cause the material to disintegrate before the cycle life of your shoes.

How do I measure my feet to measure the correct fit?

To measure your foot, the heel needs to be resting against a wall and with a pen marked the end of the foot with the tip of the finger. To achieve the best fit, do get a size bigger than usual so as to not create pressure for your feet due to insufficient room space. So compared to a conventional shoe the number could be higher.

Is this original?

There are unfortunately a number of companies offering MBTs on unauthorized websites. We therefore strongly recommend you purchase MBTs only through approved MBT stores and dealers who are trained to ensure you can enjoy the unique experience when wearing our MBT footwear.

Please visit our MBT corporate site for a list of authorised MBT websites here.

How do I check if my MBT shoes are authentic?

Simply find the Certilogo label and code in every MBT left shoes, and visit the link provided here to go directly to the authentication portal to confirm your MBT shoes are authentic.
The objective of this service is to create an effective deterrent against counterfeiting, while helping to protect consumers from fakes off and online.

What qualifies as a possible successful return?

The return process must be initiated within 30 days of order receipt, starting from the day of receipt of the ordered products. Items should still be in resalable conditions. Items should not be worn/used and should be in its original packaging. Returns will only be accepted if the original label/hangtag has not been detached or removed.

Returned products are inspected by our Quality Assurance Department. If there are any damages to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products. If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you within 30 days of order receipt.

Will my orders be applicable to taxes?

According to the Australia government, any orders above $1,000 AUD will be subjected to duties, taxes or charges.  You will also have to fill in a special form call the Import Declaration form. 
However, if your order is below $1,000 AUD, you will not be liable for any charges. 
To find out more, check Buying from Internet
If you would like to purchase more than $1,000 AUD in stock, do email us for any clarifications. 

Is there any warranty for MBT shoes? What does the warranty covers? 

MBTs have three months warranty from date of purchase. The warranty covers manufacturer's defect and if this occurs the manufacturer reserves the right to either repair or replace. The warranty does NOT cover wear and tear either normal or due to incorrect usage or incorrect care of the MBTs. Alterations of any nature made to a MBT product will void the warranty. When requesting for warranty to take effect, do send in your invoice as well as your photos of the shoes defects for verification purposes. 


Am I charged 3% for overseas transaction? What should I do?

If you are paying by credit card, each item you add into your shopping cart is automatically subjected to 3% off the overseas transaction fee. 
If you are paying by Paypal, the fees will be covered by us on the Paypal platform directly. 


Additional Information: 

You can find out more from the links below. 

1) Corporate Responsibililty 
2) Company Privacy Policy
3) Returns Policy 
4) Terms and Conditions
5) Contact Us (Write in to us) 
Our operating hours is Monday to Friday, 9am - 6pm AWST. 
We are not available on PH (in Singapore) as well as weekends, any queries received during this period will be process the next business day. 
Thank you.