Returns

All your purchases has a 14 days return period from the day your received your item.
To be eligible for a return, the item must be unused, with original tags and packaging.

Initiate a return request

Please submit your request in this form or
Email to cs.au@mbt.com stating your request and with information such as
Sales Id, Product information, Amount paid, payment mode and the shipping details that you have used to send the return to us.

Sending the returns to us

Please use a trackable shipping mode to send the return to us.
We will not be responsible for any lost shipping that is being sent to us
Please send the return to

Ecommerce Department – Return Request

119 Genting Lane #02-01
HB @ 119 Genting
Singapore 349570

Once we have received your shoes, we will check for eligibility for refund and will credit the amount back to the same payment mode to you within 3 working days.
We will also issue you a $30 gift voucher to offset your shipping cost 

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Exchanges

We do not do exchanges.
For exchanges, please initiate a return for the item that you wish to exchange
And make a new purchase for the item that you wanted 

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Warranty

All MBT shoes purchased from au.mbt.com comes with a 6 months warranty against manufacturing defects.
As this is a wear & tear product and is very subjective to own usage and expectation,
please contact us @ cs.au@mbt.com to raise a defect request before sending the shoes to us

 

Shipping

Once we have received your request and clarifications has been done.
Please arrange the shoes to be shipped to us at

Ecommerce Department – Warranty Request
119 Genting Lane #02-01
HB @ 119 Genting
Singapore 349570

Please use a trackable shipping mode to send the return to us.
We will not be responsible for any lost shipping that is being sent to us

Warranty Approval
If the warranty is accepted, we will arrange for a replacement pair of shoes to you.
If not replacement is available, we will issue you a voucher equivalent to the purchase value of your original shoes. You can then use it @ au.mbt.com to make a new purchase

Please take note that any replacement for this warranty claim, the shoes will only have warranty cover for the remaining period of the original shoes

We will also issue you a $30 gift voucher to offset your shipping cost